4 Reasons Dealers Should Use Email Marketing to Connect with Customers

March 12th, 2025 by Caleb Krugman

When meeting with Dealers to talk about marketing, I usually ask if they are using email marketing. Often, they aren’t—despite having a decent list of names and email addresses. The truth is, email marketing is a powerful tool for strengthening relationships with customers.

Here’s why email marketing should be a key part of your strategy:

1. It’s Direct and Cost-Effective

Email marketing offers a direct line to your audience at a fraction of the cost of traditional advertising. Unlike social media, where algorithms control visibility, emails land directly in the inboxes, with a higher likelihood that your message is seen.

2. Showcase New Products and Promotions

Builders are always looking for ways to save time and money. Email campaigns allow you to highlight new products, exclusive promotions, and seasonal discounts, making it easier for your audience to stay informed and act on limited time offers.

3. Educate and Build Trust

Providing valuable content—such as installation tips, design trends, or maintenance advice—positions your business as an industry expert. When builders see you as a trusted resource, they’re more likely to choose your products and recommend you to others.

4. Drive Sales

Well-crafted emails with clear calls to action can drive traffic to your website, encouraging customers to explore product catalogs, request quotes, or visit your business. And because many dealers aren’t using email marketing, it offers you an advantage to winning business.

Getting Started

Getting started with email marketing is easier than ever, thanks to user-friendly platforms like Constant Contact and MailChimp. Designed for small businesses, these tools provide ready-made templates and helpful training to streamline the process. Before uploading your contact list, ensure it is clean and accurate for the best results. Plan a well-structured schedule with content that will be most valuable to your audience. Be mindful of your email frequency—sending too many messages can overwhelm subscribers and lead to higher unsubscribe rates.

Need additional assistance? Connect with your Sales Rep or reach out to the marketing team here.

Written by: Jill Carroll, Director of Marketing

email_sites

A Dealer’s Guide to Getting Found Online: Understanding SEO

What is SEO? Chances are, if you already have a website, you have heard this term used many times. SEO stands for Search Engine Optimization and it refers to how easy it is to find your company's website, social media, and contact info online. The main way people find this content online is through Google [...]

Managing Client Expectations in the Fall: A Guide for Residential Contractors

As temperatures drop and the days grow shorter, fall often becomes one of the busiest seasons for residential builders and contractors. Homeowners are eager to complete projects before winter weather arrives, and many want everything wrapped up before the holidays. While this seasonal rush can create valuable opportunities, it also brings challenges when it comes to managing client expectations.

Shaping the Future: Recruiting and Developing Emerging Leaders in the Building Materials Industry

We asked our young Employee Owners and interns what it will take to attract top talent and shape the future of building materials.

6 Benefits of Stock and Semi-Custom Cabinets vs. Fully Custom Cabinetry

Whether you’re a designer helping clients bring their vision to life or a homeowner thinking about your own renovation, stock and semi-custom cabinets offer a smart alternative to fully custom cabinetry—providing the look, functionality, and durability you want, often with less stress and at a more accessible price.

Don’t Let Customers Pass You By: Keep Your Google Business Profile Fresh

An estimated 92% of all online search traffic happens via Google, which is why it is so important to make sure that your business is easy to find with robust and correct information.

Why Do Entry Doors Leak—And What Can Be Done About It?

Few things are more frustrating for a homeowner—or for the Dealer or installer involved—than discovering that an entry door is leaking. It’s especially concerning during heavy rainstorms, which are common in the hot summer months.